Gift Card FAQ

To purchase a Gift Card online, you must be aged 18 or over.

You may purchase up to 5 digital Gift Cards in a single transaction. The maximum value per digital Card is $250.

Yes, you can enter a different delivery email address for each Gift Card you order.

Yes, you can schedule delivery for up to 90 days after the date of purchase.

As soon as your payment clears, our systems will activate your Gift Card(s) and email the recipient. Emails are typically sent within a few hours of the transaction. However, in some cases, it may take up to 24 hours for the email to be delivered.

Contact Customer Service at 800-840-5594. We will correct the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

You will receive an email to confirm your order was processed.

No, digital Card purchases cannot be refunded after they are processed.

The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.

Contact Customer Service at 800-840-5594. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

1. On your mobile device, open the email containing your digital Card.
2. Click the link in the email to download and open the Get My eCard application.
3. Create an account using the same email address where you received your digital Card. If you already have an account associated to the email address, open the Get My eCard app and log in.
4. Click the "Add to Apple Wallet" or "Add to Google Wallet" button in the Get My eCard app, depending on which type of mobile device you have.
5. Follow on the instructions on your screen to add your Card to your mobile wallet.
6. Spend your Card at participating merchants who accept contactless payment via mobile.

Pay with your iPhone

• If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
• If your iPhone has Touch ID, double-click the Home button.
• Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Android Device

• Unlock your phone.
• Hold the back of your phone near the payment terminal.
• Wait for the blue checkmark or confirmation tone.

Cards can be redeemed for purchases at any participating merchant that accepts contactless payments. A list of participating merchants can be found on https://shopping.ca

The Card recipient can view the activation date, available balance, and transaction history of the Gift Card within the Get My eCard mobile app. Additional assistance can be provided by calling 800-840-5594.

No. The Gift Card can only be loaded with money once at the time of purchase.

The digital Cards are associated to your email address and should not be forwarded to a different recipient.

Contact Customer Service at 800-840-5594. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

You may contact Customer Service at 800-840-5594 to lock your digital Card. If you prefer the card to be available on a replacement device, log in to Get My eCard on your new device and re-add your digital Card to your mobile phone wallet.

Contact Guest Services in person at the shopping centre to request a physical Card replacement.

To purchase a Gift Card online, you must be aged 18 or over.

You may purchase up to 5 physical Gift Cards in a single transaction. The maximum value per physical Card shipped is $250.

No, physical Card purchases cannot be scheduled for shipment. Cards purchased for shipment will be shipped within 3 - 5 business days of receiving the order.

Cards will be shipped within 3 -5 business days of receiving your order. Delivery dates will depend on the shipment method you selected; standard delivery takes about 7 - 10 business days.

Cards can be shipped via Canada Post.

Yes, a shipment method is available which will provide you a tracking number via email.

If a shipment method with tracking was selected during Card purchase, the tracking number will be included in the shipment confirmation email sent to you once the Card has shipped.

You will receive an email to confirm your order was processed.

Please contact Customer Service at 800-840-5594 if you wish to cancel your order. If it has not been processed yet, we may be able to cancel the order and refund you the purchase price.

The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.

Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.

Yes, physical Cards can be added to a mobile device wallet.

First, register your Card so you can receive a verification code if requested by your payment wallet provider:

1. Navigate to https://shoppingca.getmybalance.com. Create an account or log in to an existing one.
2. Select “Check My Balance” in the menu bar.
3. Enter your Card number and 6-digit security code from the back of the physical Card. Select “Look Up Card.” A screen with your card details will appear.
4. Select “Register Card” in the upper-left of the screen.
5. Enter your registration details and select “Save.”

Then, you may add your Card to your mobile wallet:

For Apple Pay:

1. Open the Wallet app on your iPhone.
2. In the top right corner of the Wallet app, tap the plus button (+).
3. Select "Debit or Credit Card".
4. Select "Enter Card Details Manually" and follow the instructions on your screen.
5. If prompted, follow the steps to select your verification code method, and enter the code sent to you into the smartphone wallet. If you see the “Pay with Passcode” button, your card is ready for purchases with Apple Pay.

For Google Pay:

1. Open the Google Wallet app on your Android device.
2. Tap "Add to Wallet".
3. Select "Payment card".
4. Select "New credit or debit card".
5. Tap "Enter details manually" and follow the instructions on your screen.
6. You may be asked to verify your payment method. Choose an option from the list and follow the instructions.

Pay with your iPhone

• If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
• If your iPhone has Touch ID, double-click the Home button.
• Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Android Device

• Unlock your phone.
• Hold the back of your phone near the payment terminal.
• Wait for the blue checkmark or confirmation tone."

Yes, the physical Card will still work at participating merchants after adding it to your mobile device wallet.

No, Cards do not have a chip and cannot be used for tap and pay. You must add your physical Card to your mobile wallet to use it for contactless payments.

Cards can be redeemed for purchases at any participating merchant. A list of participating merchants can be found on the https://shopping.ca

The Card recipient can view the purchase date, available balance, and transaction history of the Gift Card by scanning the QR code on the Card back or navigating to https://shoppingca.getmybalance.com. Additional assistance can be provided by calling 800-840-5594.

No. The Gift Card can only be loaded with money once at the time of purchase.

Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.

If your Card is lost or stolen after receiving it, please contact Guest Services in person at the shopping centre. They will look up your Card to issue a replacement Card. Fees may apply.

To purchase an e-Gift Code online, you must be aged 18 or over.

You may purchase up to 5 codes in a single transaction. The maximum value per code is $1,000 with a total transaction limit of $3,000.

Yes, you can enter a different delivery email address for each Gift Card you order.

Yes, you can schedule delivery for up to 90 days after the date of purchase.

As soon as your payment clears, our systems will activate your code(s) and email the recipient. Emails are typically sent within a few hours of the transaction. However, in some cases, it may take up to 24 hours for the email to be delivered.

Contact Customer Service at 800-840-5594. We will correct the email address and resend the code to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the code to an entirely different email.

You will receive an email to confirm your order was processed.

No, e-Gift Code purchases cannot be refunded after they are processed.

The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.

Contact Customer Service at 800-840-5594 to have the code resent to the recipient's email address.

Present your code to the Guest Services desk at the shopping centre and they will provide your physical Gift Card to you.

No, codes never expire.

No, there is not a fee to redeem a code.

Guest Services staff will check the identification of the person redeeming a code to ensure it matches the original recipient. Codes should not be forwarded to a different recipient.

Yes, physical Cards can be added to a mobile device wallet.

First, register your Card so you can receive a verification code if requested by your payment wallet provider:

1. Navigate to https://shoppingca.getmybalance.com. Create an account or log in to an existing one.
2. Select “Check My Balance” in the menu bar.
3. Enter your Card number and 6-digit security code from the back of the physical Card. Select “Look Up Card.” A screen with your card details will appear.
4. Select “Register Card” in the upper-left of the screen.
5. Enter your registration details and select “Save.”

Then, you may add your Card to your mobile wallet:

For Apple Pay:

1. Open the Wallet app on your iPhone.
2. In the top right corner of the Wallet app, tap the plus button (+).
3. Select "Debit or Credit Card".
4. Select "Enter Card Details Manually" and follow the instructions on your screen.
5. If prompted, follow the steps to select your verification code method, and enter the code sent to you into the smartphone wallet. If you see the “Pay with Passcode” button, your card is ready for purchases with Apple Pay.

For Google Pay:

1. Open the Google Wallet app on your Android device.
2. Tap "Add to Wallet".
3. Select "Payment card".
4. Select "New credit or debit card".
5. Tap "Enter details manually" and follow the instructions on your screen.
6. You may be asked to verify your payment method. Choose an option from the list and follow the instructions.

Pay with your iPhone

• If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
• If your iPhone has Touch ID, double-click the Home button.
• Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Android Device

• Unlock your phone.
• Hold the back of your phone near the payment terminal.
• Wait for the blue checkmark or confirmation tone.

Yes, the physical Card will still work at participating merchants after adding it to your mobile device wallet.

No, Cards do not have a chip and cannot be used for tap and pay. You must add your physical Card to your mobile wallet to use it for contactless payments.

Cards can be redeemed for purchases at any participating merchant. A list of participating merchants can be found on the https://shopping.ca

The Card recipient can view the purchase date, available balance, and transaction history of the Gift Card by scanning the QR code on the Card back or navigating to https://shoppingca.getmybalance.com. Additional assistance can be provided by calling 800-840-5594.

No. The Gift Card can only be loaded with money once at the time of purchase.

Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.

If your Card is lost or stolen after receiving it, please contact Guest Services in person at the shopping centre. They will look up your Card to issue a replacement Card. Fees may apply.