Gift Card FAQ
Digital Gift Cards
Purchaser
Is there an age restriction for online purchasing?
To purchase a Gift Card online, you must be aged 18 or over.
How many digital Cards can I buy?
You may purchase up to 5 digital Gift Cards in a single transaction. The maximum value per digital Card is $250.
Am I able to get my digital Card delivered to another email address?
Yes, you can enter a different delivery email address for each Gift Card you order.
Can I schedule the delivery of a digital Card I purchase online?
Yes, you can schedule delivery for up to 90 days after the date of purchase.
How long will it take for the digital Gift Card email to be delivered?
As soon as your payment clears, our systems will activate your Gift Card(s) and email the recipient. Emails are typically sent within a few hours of the transaction. However, in some cases, it may take up to 24 hours for the email to be delivered.
I entered the wrong email address. How can I correct this to ensure the Gift Card is delivered correctly?
Contact Customer Service at 800-840-5594. We will correct the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.
How will I know when my order has been processed?
You will receive an email to confirm your order was processed.
Can I cancel my digital Card purchase and get a refund?
No, digital Card purchases cannot be refunded after they are processed.
Why did my order get rejected?
The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.
What happens if the digital Card doesn’t arrive?
Contact Customer Service at 800-840-5594. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.
Recipient
How do I add my digital Card to my mobile wallet?
- On your mobile device, open the email containing your digital Card.
- Click the link in the email to download and open the Get My eCard application.
- Create an account using the same email address where you received your digital Card. If you already have an account associated to the email address, open the Get My eCard app and log in.
- Click the "Add to Apple Wallet" or "Add to Google Wallet" button in the Get My eCard app, depending on which type of mobile device you have.
- Follow on the instructions on your screen to add your Card to your mobile wallet.
- Spend your Card at participating merchants who accept contactless payment via mobile.
How do I use my digital Gift Card?
Pay with your iPhone
- If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
- If your iPhone has Touch ID, double-click the Home button.
- Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.
Pay with your Android Device
- Unlock your phone.
- Hold the back of your phone near the payment terminal.
- Wait for the blue checkmark or confirmation tone.
Where can I spend my digital Gift Card?
Cards can be redeemed for purchases at any participating merchant that accepts contactless payments. A list of participating merchants can be found on https://shopping.ca
How do I check the digital Card balance?
The Card recipient can view the activation date, available balance, and transaction history of the Gift Card within the Get My eCard mobile app. Additional assistance can be provided by calling 800-840-5594.
Can I add more money to my digital Gift Card?
No. The Gift Card can only be loaded with money once at the time of purchase.
Can I forward my digital Gift Card to someone else to use?
The digital Cards are associated to your email address and should not be forwarded to a different recipient.
What happens if the digital Card doesn’t arrive?
Contact Customer Service at 800-840-5594. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.
What if my phone is lost or stolen?
You may contact Customer Service at 800-840-5594 to lock your digital Card. If you prefer the card to be available on a replacement device, log in to Get My eCard on your new device and re-add your digital Card to your mobile phone wallet.
I don't want a digital Gift Card. Can I exchange this for a physical Card?
Contact Guest Services in person at the shopping centre to request a physical Card replacement.
Physical gift cards
Purchaser
Is there an age restriction for online purchasing?
To purchase a Gift Card online, you must be aged 18 or over.
How many physical Cards can I buy?
You may purchase up to 5 physical Gift Cards in a single transaction. The maximum value per physical Card shipped is $250.
Can I schedule the delivery of a physical Card I purchase online?
No, physical Card purchases cannot be scheduled for shipment. Cards purchased for shipment will be shipped within 3 - 5 business days of receiving the order.
When will the Card be delivered?
Cards will be shipped within 3 -5 business days of receiving your order. Delivery dates will depend on the shipment method you selected; standard delivery takes about 7 - 10 business days.
How are Cards shipped?
Cards can be shipped via Canada Post.
Is tracking available?
Yes, a shipment method is available which will provide you a tracking number via email.
How do I get the tracking number?
If a shipment method with tracking was selected during Card purchase, the tracking number will be included in the shipment confirmation email sent to you once the Card has shipped.
How will I know when my order has been processed?
You will receive an email to confirm your order was processed.
Can I cancel my physical Card purchase and get a refund?
Please contact Customer Service at 800-840-5594 if you wish to cancel your order. If it has not been processed yet, we may be able to cancel the order and refund you the purchase price.
Why did my order get rejected?
The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.
What if the Card is not delivered?
Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.
Recipient
Can I add my physical Card to my mobile device wallet?
Yes, physical Cards can be added to a mobile device wallet.
First, register your Card so you can receive a verification code if requested by your payment wallet provider:
- Navigate to https://shoppingca.getmybalance.com. Create an account or log in to an existing one.
- Select “Check My Balance” in the menu bar.
- Enter your Card number and 6-digit security code from the back of the physical Card. Select “Look Up Card.” A screen with your card details will appear.
- Select “Register Card” in the upper-left of the screen.
- Enter your registration details and select “Save.”
Then, you may add your Card to your mobile wallet:
For Apple Pay:
- Open the Wallet app on your iPhone.
- In the top right corner of the Wallet app, tap the plus button (+).
- Select "Debit or Credit Card".
- Select "Enter Card Details Manually" and follow the instructions on your screen.
- If prompted, follow the steps to select your verification code method, and enter the code sent to you into the smartphone wallet. If you see the “Pay with Passcode” button, your card is ready for purchases with Apple Pay.
For Google Pay:
- Open the Google Wallet app on your Android device.
- Tap "Add to Wallet".
- Select "Payment card".
- Select "New credit or debit card".
- Tap "Enter details manually" and follow the instructions on your screen.
- You may be asked to verify your payment method. Choose an option from the list and follow the instructions.
How do I use my Card once it is in my mobile wallet?
Pay with your iPhone
- If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
- If your iPhone has Touch ID, double-click the Home button.
- Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.
Pay with your Android Device
- Unlock your phone.
- Hold the back of your phone near the payment terminal.
- Wait for the blue checkmark or confirmation tone."
Can I still use my physical Card after I add it to my mobile wallet?
Yes, the physical Card will still work at participating merchants after adding it to your mobile device wallet.
Does the Card have a chip? If so, can it be used for tap to pay?
No, Cards do not have a chip and cannot be used for tap and pay. You must add your physical Card to your mobile wallet to use it for contactless payments.
Where can I spend my physical Gift Card?
Cards can be redeemed for purchases at any participating merchant. A list of participating merchants can be found on the https://shopping.ca
How do I check the physical Card balance?
The Card recipient can view the purchase date, available balance, and transaction history of the Gift Card by scanning the QR code on the Card back or navigating to https://shoppingca.getmybalance.com. Additional assistance can be provided by calling 800-840-5594.
Can I add more money to my physical Gift Card?
No. The Gift Card can only be loaded with money once at the time of purchase.
What if the Card is not delivered?
Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.
What if my Card is lost or stolen after I get it in the mail?
If your Card is lost or stolen after receiving it, please contact Guest Services in person at the shopping centre. They will look up your Card to issue a replacement Card. Fees may apply.
e-Gift Code
Purchaser
Is there an age restriction for online purchasing?
To purchase an e-Gift Code online, you must be aged 18 or over.
How many e-Gift Codes can I buy?
You may purchase up to 5 codes in a single transaction. The maximum value per code is $1,000 with a total transaction limit of $3,000.
Am I able to get the code delivered to another email address?
Yes, you can enter a different delivery email address for each Gift Card you order.
Can I schedule the delivery of a code I purchase online?
Yes, you can schedule delivery for up to 90 days after the date of purchase.
When does the code get delivered to the recipient?
As soon as your payment clears, our systems will activate your code(s) and email the recipient. Emails are typically sent within a few hours of the transaction. However, in some cases, it may take up to 24 hours for the email to be delivered.
I entered the wrong email address. How can I correct this to ensure the code is delivered correctly?
Contact Customer Service at 800-840-5594. We will correct the email address and resend the code to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the code to an entirely different email.
How will I know when my order has been processed?
You will receive an email to confirm your order was processed.
Can I cancel my e-Gift Code purchase and get a refund?
No, e-Gift Code purchases cannot be refunded after they are processed.
Why did my order get rejected?
The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.
What if the code is not delivered?
Contact Customer Service at 800-840-5594 to have the code resent to the recipient's email address.
Recipient
How do I redeem the e-Gift Code?
Present your code to the Guest Services desk at the shopping centre and they will provide your physical Gift Card to you.
Does my code expire?
No, codes never expire.
Is there a fee to redeem an e-Gift Code?
No, there is not a fee to redeem a code.
Can I forward my e-Gift Code to someone else to use?
Guest Services staff will check the identification of the person redeeming a code to ensure it matches the original recipient. Codes should not be forwarded to a different recipient.
After I redeem my code, can I add my physical Card to my mobile device wallet?
Yes, physical Cards can be added to a mobile device wallet.
First, register your Card so you can receive a verification code if requested by your payment wallet provider:
- Navigate to https://shoppingca.getmybalance.com. Create an account or log in to an existing one.
- Select “Check My Balance” in the menu bar.
- Enter your Card number and 6-digit security code from the back of the physical Card. Select “Look Up Card.” A screen with your card details will appear.
- Select “Register Card” in the upper-left of the screen.
- Enter your registration details and select “Save.”
Then, you may add your Card to your mobile wallet:
For Apple Pay:
- Open the Wallet app on your iPhone.
- In the top right corner of the Wallet app, tap the plus button (+).
- Select "Debit or Credit Card".
- Select "Enter Card Details Manually" and follow the instructions on your screen.
- If prompted, follow the steps to select your verification code method, and enter the code sent to you into the smartphone wallet. If you see the “Pay with Passcode” button, your card is ready for purchases with Apple Pay.
For Google Pay:
- Open the Google Wallet app on your Android device.
- Tap "Add to Wallet".
- Select "Payment card".
- Select "New credit or debit card".
- Tap "Enter details manually" and follow the instructions on your screen.
- You may be asked to verify your payment method. Choose an option from the list and follow the instructions.
How do I use my Card once it is in my mobile wallet?
Pay with your iPhone
- If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
- If your iPhone has Touch ID, double-click the Home button.
- Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.
Pay with your Android Device
- Unlock your phone.
- Hold the back of your phone near the payment terminal.
- Wait for the blue checkmark or confirmation tone.
Can I still use my physical Card after I add it to my mobile wallet?
Yes, the physical Card will still work at participating merchants after adding it to your mobile device wallet.
Does the Card have a chip? If so, can it be used for tap to pay?
No, Cards do not have a chip and cannot be used for tap and pay. You must add your physical Card to your mobile wallet to use it for contactless payments.
Where can I spend my physical Gift Card?
Cards can be redeemed for purchases at any participating merchant. A list of participating merchants can be found on the https://shopping.ca
How do I check the physical Card balance?
The Card recipient can view the purchase date, available balance, and transaction history of the Gift Card by scanning the QR code on the Card back or navigating to https://shoppingca.getmybalance.com. Additional assistance can be provided by calling 800-840-5594.
Can I add more money to my physical Gift Card?
No. The Gift Card can only be loaded with money once at the time of purchase.
What if the Card is not delivered?
Please contact Customer Service at 800-840-5594 if you did not receive your physical Card. Once the order is confirmed as undelivered, we will have a new Card sent to you in approximately 7 - 10 business days. Please have the order confirmation number available if possible.
What if my Card is lost or stolen after I get it in the mail?
If your Card is lost or stolen after receiving it, please contact Guest Services in person at the shopping centre. They will look up your Card to issue a replacement Card. Fees may apply.
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